Refund policy

1. Damaged, Defective, or Incorrect Items

Because our products are food items (sauces and seasonings), we take quality and safety very seriously. If your order arrives damaged, leaking, broken, or if you received the wrong item, do not ship it back to us.

Please notify us within 7 days of delivery by emailing us at [Your Support Email] with:

• Your Order Number

• A brief description of the issue

• A clear photo showing the damaged, broken, or incorrect product(s)

Once verified, we will happily send a free replacement or issue a full refund to your original payment method immediately.

2. Unopened Products (Change of Mind)

If you change your mind, we accept returns on unopened, factory-sealed items within 14 days of delivery.

To be eligible for a return on unopened goods:

• Items must be completely sealed in their original packaging, unused, and in resaleable condition.

• The customer is responsible for covering the return shipping costs.

• Original shipping fees are non-refundable.

To initiate an unopened product return, please contact us at [Your Support Email] to receive approval and return shipping instructions. Items sent back to us without prior approval will not be accepted.

3. Opened Food Products & Taste Preferences

Due to strict food safety regulations and the perishable nature of food items, we cannot accept returns or issue refunds on opened sauces or seasonings, including cases where you simply did not like the flavor profile.

If you have questions about spice level or ingredients before purchasing, please reach out to our team at orders@saucebros.us—we’re always happy to help you find your new favorite flavor!

4. Refunds Process

Once your return for unopened goods is received and inspected (or your claim for damaged goods is approved via photo):

• Refunds will be processed back to your original payment method within 3 to 5 business days.

• Please remember it can take some time for your bank or credit card company to post the refund to your account.